How gamification can transform cybersecurity training

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By Sarah Byrom, Founder of Sarah Byrom RH and financial HR consultant for Construct.

As cyber threats become more advanced every day and businesses are more susceptible to phishing scams, the need to stay safe online is more important than ever.

Fraudsters, posing as online banking employees, relatives and even co-workers, often trip up even the most experienced workers, phish for bank details and even ask for money through smuggling schemes. ransomware.

A new report from Tessian Research, The Psychology of Human Error, has found that more than one in three employees (36%) believe they have made a mistake at work that compromised safety in the past 12 months and that more half (56%) had clicked on phishing emails that appeared to come from inside their organization.

With more Brits working from home than ever before, training employees to recognize these scams is becoming increasingly difficult, especially for companies that deal with important data and financial information; however, cybersecurity training has not always been the easiest topic to deliver.

By using technology and new training methods, such as gamification, not only do knowledge retention rates increase, but companies can develop compelling games focused on realistic security issues for their employees, providing immediate feedback on their answers in a safe environment.

Sarah Byrom, founder of Sarah Byrom HR, a financial HR consultant for Constructiondiscusses the cybersecurity challenges faced by financial services players and how cybersecurity training through gamification could be the solution.

Individual training

More cybersecurity professional development courses are offered each year as employees and businesses face increasing threats, but it’s important to consider the effectiveness of these courses in equipping those on the front lines with the tools they need to assess threats.

Gamification can do so much when it comes to providing mandatory training, especially in cybersecurity, and with something as serious as the risks to financial institutions, many workers find it hard to admit that they made an error in judgment for fear of negative effects. consequences, whether for the company, its customers or his own career.

Most employees don’t have the time to take some of this training, which leads to neglecting certain elements and, in turn, a lack of attention to extremely important topics, such as working online in complete safety. security.

Giving workers the ability to take training at their own pace and at their own pace does wonders for engagement in such a vital subject and allows them to learn in a safe environment without having to be at real risk.

Having a space where employees can test their responses to cybersecurity issues without fear of being disciplined or putting clients’ financial records at risk is so important for those who are likely to encounter these issues during their workday. .

When these real-life situations arise, those who have already experienced the protocol and procedure of a cybersecurity attack are more likely to react calmly and calmly, reducing risk to the business and improving confidence in their ability to ward off any incoming threats.

By gamifying the training and generating engaging games that provide all the key information, you are much more likely to hold their attention. This makes it something co-workers will appreciate and reuse when they need a reminder.

If they can take on these fun training sessions at their own pace and at a time that suits them, then it’s no longer something teams will worry about, but rather an opportunity for workers to take control of their own career and development while gaining the confidence to be able to identify those risks.

Inform future practice

With the workforce of many multinational companies spread across different continents and countries, and the growing number of employees working from home, the tools that employers can use to connect remote teams are more important than ever for actors. of the financial sector.

When you’re facing barriers to collaboration, it’s not always easy to connect and share ideas and learnings.

Using online tools, such as gamification, can not only showcase the diverse problem-solving skills in each region, but can also help teams connect and learn from each other. Showing how these separate entities respond to cybersecurity threats can inform a company’s practice in the future, offering new solutions to an ever-evolving problem.

It can be quite off-putting to have to download software to every employee device in order to run these gamification tools, but now that’s not even necessary.

Some of these gamification software providers now use web-based programs, allowing companies and users to create and run these training games. This gives individuals the ability to access documents on all systems, platforms and without unnecessary downloads.

Technology is constantly evolving and is fantastic for bringing people together, so to be able to use something like gamification to do that, and to simultaneously help solidify a company’s defenses, in a fun way, is still better.

We know that cybersecurity issues occur worldwide and that some threats may be more region-specific than others.

By using gamification tools to test techniques and flag new threats across multiple workplaces, administrators can even preemptively prepare their teams for new attack methods, allowing a business to become more proactive in its approach. rather than reacting to cross-current threats.

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